Frequently Asked Questions
Answers to common questions about CTSOK products and services, covering Baccarat Systems, Card Dealer Shoes, Casino Chips, and Casino Management Systems.
Other Questions（6）
Do you provide technical support and maintenance services?
Yes, we provide 7×24-hour technical support services, including remote assistance, regular system maintenance, and updates. Additionally, we offer on-site support services to ensure stable system operation.
Does the system comply with international regulatory requirements?
Our system meets the requirements of major global casino regulatory bodies, including compliance standards in the European Union, Macau, Singapore, and other regions, and supports automated audit logs and regulatory intervention
How to calculate Return on Investment (ROI)?
We offer professional ROI assessment services, calculating detailed investment return periods and long-term value based on your casino's scale, operating costs, and expected benefits. Typically, clients can achieve a 25% ROI improvement within 3-4 months.
What is an RFID casino management system?
An RFID casino management system combines RFID-enabled chips, readers, table hardware and management software to record chip activity within configured casino workflows. Depending on the selected modules, it can support chip inventory, table reconciliation, transaction records, operational reporting and security alerts. Its exact capabilities depend on the hardware configuration, software modules and third-party integrations used in each deployment.
How do RFID casino chips work?
Each RFID casino chip contains an electronic tag with a unique identifier. A compatible reader detects the tag within a configured read zone and sends the event to management software. The system can then associate the chip with information such as denomination, operational status, table, transaction and time. An RFID chip is not a GPS device and does not continuously transmit its physical location.
What is the difference between HF and UHF RFID chips?
HF and UHF RFID operate at different frequency ranges and have different read-distance, speed and environmental characteristics. HF is commonly used for controlled short-range identification, while UHF can support longer-range or higher-volume reading in suitable conditions. The right option depends on chip stacking, table design, interference, security requirements, reader configuration and local radio regulations.
Baccarat System（2）
What is the Baccarat Display System?
The Baccarat Display System provides real-time game information, baccarat roadmaps, table limits, promotional messages, and player attraction content through high-definition digital displays.
Which baccarat roadmaps can be displayed?
The system supports commonly used baccarat trend displays including Big Road, Bead Plate, Big Eye Boy, Small Road, and Cockroach Pig. Additional display formats can be customized upon request.
Card Dealer Shoe（2）
How does the Electronic Card Shoe improve game security?
The system records dealing information in real time and can integrate with casino management platforms to support game verification, audit trails, and operational transparency.
Is the Electronic Card Shoe suitable for existing gaming tables?
Yes. CTSOK provides flexible installation solutions compatible with most existing baccarat and gaming table configurations.
Casino Chips（3）
What are RFID Casino Chips?
RFID Casino Chips contain embedded radio-frequency identification technology that allows each chip to carry a unique digital identity. This enables real-time tracking, authentication, and automated chip management.
How do RFID Casino Chips prevent counterfeiting?
Each RFID chip contains a unique encrypted identifier that can be verified by the casino management system. Fake or unauthorized chips are immediately detected and flagged by the system.
What operational benefits do RFID Casino Chips provide?
RFID technology automates chip counting, inventory management, cage operations, and table reconciliation. This reduces human error, saves labor costs, and improves operational accuracy.
Casino Management System（3）
What is the CTSOK Casino Management System?
CTSOK Casino Management System is an integrated casino operations platform that combines RFID casino chips, table management, player tracking, real-time reporting, and AI-powered analytics. It helps casinos improve security, operational efficiency, and decision-making through centralized management.
How does the Casino Management System improve casino security?
The system monitors chip circulation, table activity, dealer operations, and player transactions in real time. Combined with RFID technology and intelligent alerts, it helps prevent fraud, counterfeit chips, theft, and unauthorized activities.
Does the system provide real-time operational reports?
Yes. Managers can access real-time dashboards showing chip inventory, table performance, game statistics, player activity, revenue analysis, and operational alerts from a centralized control platform.