Frequently Asked Questions
Answers to common questions about CTSOK products and services, covering Baccarat Systems, Card Dealer Shoes, Casino Chips, and Casino Management Systems.
Other Questions（4）
How long does it take to deploy the system?
The standard deployment cycle is one month, encompassing system installation, data migration, personnel training, and other related steps. We will provide a detailed project schedule based on the size of the casino and customization requirements.
Do you provide technical support and maintenance services?
Yes, we provide 7×24-hour technical support services, including remote assistance, regular system maintenance, and updates. Additionally, we offer on-site support services to ensure stable system operation.
Does the system comply with international regulatory requirements?
Our system meets the requirements of major global casino regulatory bodies, including compliance standards in the European Union, Macau, Singapore, and other regions, and supports automated audit logs and regulatory intervention
How to calculate Return on Investment (ROI)?
We offer professional ROI assessment services, calculating detailed investment return periods and long-term value based on your casino's scale, operating costs, and expected benefits. Typically, clients can achieve a 25% ROI improvement within 3-4 months.
Baccarat System（2）
What is the Baccarat Display System?
The Baccarat Display System provides real-time game information, baccarat roadmaps, table limits, promotional messages, and player attraction content through high-definition digital displays.
Which baccarat roadmaps can be displayed?
The system supports commonly used baccarat trend displays including Big Road, Bead Plate, Big Eye Boy, Small Road, and Cockroach Pig. Additional display formats can be customized upon request.
Card Dealer Shoe（2）
How does the Electronic Card Shoe improve game security?
The system records dealing information in real time and can integrate with casino management platforms to support game verification, audit trails, and operational transparency.
Is the Electronic Card Shoe suitable for existing gaming tables?
Yes. CTSOK provides flexible installation solutions compatible with most existing baccarat and gaming table configurations.
Casino Chips（3）
What are RFID Casino Chips?
RFID Casino Chips contain embedded radio-frequency identification technology that allows each chip to carry a unique digital identity. This enables real-time tracking, authentication, and automated chip management.
How do RFID Casino Chips prevent counterfeiting?
Each RFID chip contains a unique encrypted identifier that can be verified by the casino management system. Fake or unauthorized chips are immediately detected and flagged by the system.
What operational benefits do RFID Casino Chips provide?
RFID technology automates chip counting, inventory management, cage operations, and table reconciliation. This reduces human error, saves labor costs, and improves operational accuracy.
Casino Management System（3）
What is the CTSOK Casino Management System?
CTSOK Casino Management System is an integrated casino operations platform that combines RFID casino chips, table management, player tracking, real-time reporting, and AI-powered analytics. It helps casinos improve security, operational efficiency, and decision-making through centralized management.
How does the Casino Management System improve casino security?
The system monitors chip circulation, table activity, dealer operations, and player transactions in real time. Combined with RFID technology and intelligent alerts, it helps prevent fraud, counterfeit chips, theft, and unauthorized activities.
Does the system provide real-time operational reports?
Yes. Managers can access real-time dashboards showing chip inventory, table performance, game statistics, player activity, revenue analysis, and operational alerts from a centralized control platform.